FAQs • Fairbanks North Star Borough, AK • CivicEngage

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Animal Control FAQs

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1. Is the FNSB Animal Shelter open to the public?: Yes. The Animal Shelter is open for adoption and general services, by appointment only, from 2:00pm - 5:15pm Monday - Friday. The phone lines are open from 9am - 6pm. The enforcement team is available to offer services such as responding to calls and complaints, animal bites and investigations, Monday through Friday from 9:00am-6:00pm.

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Annexation Boundary Change

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1. What is a service area?: A service area is a taxing jurisdiction within the borough that has been established to provide a special service such as road maintenance or fire protection.

2. How are the boundaries of a service area decided?: The service area sponsor and staff in the Rural Services Division draft the preliminary boundary. Staff completes a technical review and the site visit to ensure that certain criteria are considered.

3. What kind of criteria are considered?

Can the Borough provide the service requested?
Can the area be annexed to an existing service area or does a new service area need to be formed?
Are all properties included in the boundary that will benefit from the service?
Depending on the type of service requested, the criteria might be more specific. For example, a road service area will include the following specific criteria:
- What is the access to the area?
- Are the roads public or private?
- Are the roads built as shown on the plats?
- Were the roads built to subdivision standards?
- If roads were not built to subdivision standards, were they constructed prior to 1969, and are they used for year-round automotive access?

4. What should you do to gain support?

Has the neighborhood collected donations by "passing the hat" or tried a neighborhood road maintenance agreement?
Is there sufficient support from the residents to pay taxes for road maintenance?
Can the proposed area support an additional mill levy higher than the current service area mill rate to bring roads up to existing service area standards?
The sponsor should, on a continual basis, discuss public road maintenance with the residents of the existing service area and the proposed area for annexation. The purpose is to gain support from the residents to eventually grant the Borough the power to maintain the roads. Many sponsors in the past have circulated fliers, held meetings, etc. to ensure proper information is available for residents to make informed decisions.

5. What steps are involved in becoming part of a service area?: The sponsor submits a completed application to the Rural Services Division prior to the application deadline. After the request has been reviewed, staff will prepare a petition, a map of the proposed annexation, and a current tax roll of property owners. These materials are given to the sponsor.

6. What is the purpose of the petition?: The petition is a means to involve property owners in the request for a service area. Once the required signatures are obtained, it serves as evidence that there is sufficient interest to proceed with the request.

7. Who can sign the petition?: Any legal property owner as shown on the current property tax roll, within the area proposed for annexation, may sign the petition.

8. How many signatures are required?: Property owner(s) of at least 51% of the property in the proposed service area or the proposed annexation must sign the petition. If a property owner(s) owns more than 25% of the property being proposed, their signature is required for the process to move forward.

9. What happens next?: The petition signatures are verified to confirm that the required number of signatures are affixed, and are those of valid property owners within the area proposed for annexation to the proposed service area. Rural Services staff prepares a report, an appropriate boundary map, and ordinance that are presented to the Borough Assembly for action. An informational public meeting is held for all affected owners.

10. Is a public hearing held?: All affected property owners are sent written notification of when the ordinance is to be considered by the Assembly. If an annexation to an existing service area is proposed, the commissioners of that service area are notified as well. Public testimony from all interested parties, both pro and con, is taken at the time the ordinance is considered for adoption. After consideration of the issues presented, the Assembly takes action on the ordinance, which may be passed as presented, amended, or defeated. If the ordinance is adopted, an election date is set. The results of the election are a simple majority of those who vote.

11. What is the purpose of the election?: Alaska state statutes require two elections if a boundary change is recommended: one election of the voters in the existing service area and one election of the voters in the proposed area. Both elections must pass for the change to take place.

12. Who can vote in the election?: Any qualified voter who lives within the boundaries of the proposed service area or proposed annexation can vote. A qualified voter is anyone who is over 18 years of age, a registered voter, and lives in the proposed or parent service area at least 30 days before the election.

13. Who operates service areas?: The borough mayor appoints volunteers to serve as commissioners. These appointments are confirmed by the Borough Assembly. People who apply for commission seats must be registered voters living within the boundaries of the service area. The volunteer commissioners manage the service area business.

14. What are commissioners’ duties?

Arrange for work to be performed
Inspect work and authorize payment for services
Recommend an annual budget
Develop long range plans for maintenance
Meet with residents to discuss plans and share information

15. How are service areas funded?

Depending on the type of service area, there may be a combination of funding sources available:

Interest earnings
Mill levy
A special assessment
State grants

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Bookmobile & Homebound FAQs

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1. Is there a cost for participation in Bookmobile or Homebound Services?: No, the service is free.

2. Do I need a library card to check out items from the Bookmobile or to receive home delivery?: Yes

3. Who can get a library card?: Any person 18 years of age or older residing or owning property within the Fairbanks North Star Borough is eligible for a free card and/or may sign as the parent or legal guardian for a minor age 6 to 17.

4. Can I get a library card from the Bookmobile?: Yes. We will help you fill out an application and will issue your card. Government issued photo ID, verification of mailing address, and proof of date of birth are required in order to obtain a library card.

5. What materials are on the Bookmobile?

We carry a variety of items for children, young adults and adults: Books, Audio Books (on CD), music CDs, and DVD’s all in both fiction and non-fiction categories. The selections on the Bookmobile include new items each month; we pull all materials from the Noel Wien Library’s full collection in order to fill the Bookmobile with a constantly rotated, fresh variety.

**We also carry a selection of free paperbacks and magazines.

6. What can I borrow?: Visitors to the Bookmobile may borrow any of the materials we have on board, plus you may request specific items from the library’s collection and we will bring them to you.

7. How long is the checkout period for Bookmobile materials?: All items checked out from the Bookmobile have the due-date set as the date of our next visit to the home or outlying area – it is approximately one month.

8. Can I renew items?: Yes. As long as there are no holds on the item(s), you may renew. Just phone us in the Bookmobile office, 907-459-1031, a few days before we are due to visit you and we will let you know if the item is eligible for renewal.

9. How can I place a hold on an item?: You can telephone our office at 907-459-1031, email at the email address below or simply tell us when we visit you. We will place the hold(s) and deliver the item(s) to you on the day of your scheduled visit.

10. How do I find the schedule for the Bookmobile?

Our outlying areas schedule can be found on this site, under the Bookmobile tab.
Bookmarks and flyers are available at the main library’s circulation desk with our outlying schedules on them.
Alternatively, you may phone our office, 907-459-1031, for the schedule or email using the email at the end of this document.

11. Do you visit nursing homes, assisted living homes, or senior apartments?: Yes. Currently, we visit residents at Eagle Wings, the Pioneer Home, and Denali Center. We also make deliveries to Southall Manor, MLH Manor, Golden Towers, Golden Ages, and Moore Street Apartments.

12. What services are available for homebound patrons?: We visit homebound patrons once each month on a regular schedule with a bag of the patron’s desired materials. During that visit, we pick up returns and chat about what to bring in the future. Patrons often make requests for new items during this monthly visit but are also welcome to request via e-mail or over the phone at any time.

13. How can I sign-up for Homebound Services?: Phone our office, 907-459-1031, to request the service. We will schedule an initial visit to determine your eligibility, issue a card if necessary, and discuss what you’d like us to bring to you. After that, we’ll put you on our regular schedule for deliveries and plan to see you monthly with new library items.

14. Does the Bookmobile continue service through the winter months?: Yes. We cancel only when temperatures drop to -30 degrees Fahrenheit and lower or if road conditions pose a safety hazard.

15. Can I place Inter Library Loans through the Bookmobile?: Yes.

16. Can I return items checked out from the Bookmobile to one of the other libraries?

Yes. You may return items either to the Noel Wien Library or to the North Pole Branch.

Alternatively, you may return items checked out from either of those libraries to the Bookmobile.

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Capital Improvement Program (CIP)

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1. What defines a capital improvement project? What is a "facility"? What types of projects are considered for the process?

Projects can include upgrades and major maintenance to existing buildings, or creating new buildings or facilities. Types of capital improvement projects:

Animal control
General government
Libraries
Parks
Recreational facilities
Schools
Trails
Transit

2. How are projects funded?: Projects can be funded through several means. The Capital Improvement Program Maintenance Reserve fund is expected to be the primary source for local funding. Bonding and grants may also be proposed as a mechanism for funding projects.

3. How are projects scored?: Projects will be scored using the nomination forms. The questions used to score projects are the same questions asked in the nomination form. Generally speaking, the nomination form questions are ordered from highest-weighed to lowest-weighed.

4. Does project cost/estimate weigh into the scoring?: No, the cost of the project is not weighed.

5. Does the amount of times a project is nominated help it get moved to the top of the list?: No, the amount of times a project is nominated does not help it in the scoring process. Only one nomination for the same project is needed.

6. Who will be on the scoring committee?: Engineering, public works, and department-related staff will all be on the scoring committee. We also have room for one member of the public with vertical building analysis or work-related skills.

7. What is the estimated timeline of the different stages in the cycle?

The nomination period closes on September 17, 2021. Nominations will be evaluated and recommendations will go to the Assembly in the form of a resolution around October of 2021. Once projects have been approved by the Assembly, they will be scored by a technical scoring committee. The administration will use the technical scores to help prioritize the projects and place them into the plan. The completed 10-year plan will be presented to the Assembly around February of 2022.

See the CIP Timeline & Milestones graphic for more details.

8. Will you consider partnerships with other institutions like the University or hospital?: We are always looking for innovative ideas!

9. Will you consider green field development for new facilities, or do we need to find existing properties to house facilities?: If a new facility is put into the plan, the siting of the facility will be part of the design process. Ideas for locations of new facilities are always welcome.

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Central Recycling Facility FAQ

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1. How much garbage does each resident produce?: The national average is 4.4 lbs. per person/day. Fairbanks North Star Borough average is higher at 5.8 lbs. per person/day.

2. Why do I need to rinse and sort out my containers?: To meet the industry standard of 0.5% or less contamination.

3. Why do I need to sort my materials before I drop them off?: Sorting your recycling is an important step to help ensure that materials
collected are recycled properly. Presorting helps reduce drop-off time and
allows for faster processing / baling.

4. What does contamination mean and why is it important to follow recycling guidelines?: Contamination is food, oils, residue not rinsed from containers.
Contamination also occurs when recycled items are not presorted into
appropriate categories.

5. Why won't you accept my aluminum pet food cans?: Risk of contamination and the waxy liner inside the can.

6. Where can I take my plastic grocery bags?: Check your local grocery store; many local businesses have bins in their
entry way to recycle these items.

7. Why won't you accept glass bottles?: Fairbanks, Alaska, doesn’t have a glass processor. FNSB solicited proposals
for glass recycling; however, no proposals were received.

8. Where can I take my tin cans?: Check with your local scrap metal recyclers.

9. How can I dispose of my light bulbs?: Please refer to the Fairbanks Recycling Guide.

10. Why can't you accept my materials if I live in Delta Junction or elsewhere outside the Borough?: The Central Recycling Facility is paid for by the residents of Fairbanks
North Star Borough.

11. Is recycling at the CRF free?: Residents/residential materials are free; See CRF Fee Schedule.

12. What happens to the materials after being dropped off?

Materials are inspected for quality before compacting into bales.
Bales are transported to Anchorage; then are barged to a port
in Washington. Some cardboard & newspaper remain in Alaska.
Items are transported to mills for processing into new products.

13. Why don't you accept plastic to-go boxes with the #1 PETE?: Our current contractor is unable to recycle this type of plastic.

14. What does the symbols (1-7) on plastics means?

It is the resin identification code, which denotes what type of resin the piece
is made from. Here are the seven (7) different types:

Polyethylene Terephthalate (PETE), water/juice/soda bottles
High Density Polyethylene (HDPE),
milk/detergent/shampoo jugs
Polyvinyl Chloride (PVC),
film packaging, rigid containers
Low Density Polyethylene (LDPE), grocery
bags
Polypropylene (PP), food
containers/lids
Polystyrene (PS), cups/to-go containers
OTHER (mixed resins), containers, other plastic products

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Change Out Programs

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1. I installed my new heating appliance before I knew about the program. Can I still be reimbursed?

No. Funding for the Change Out Programs cannot retroactively reimburse for work that was completed prior to receiving the actual funding. As such, invoices/receipts with dates prior to the initial date of application (and/or receipt of funding source) are NOT eligible for reimbursement.

Funding is limited and is NOT guaranteed unless a purchase order has been issued.

2. Where is the Borough Air Quality office located?: We are located at 3175 Peger Road in Fairbanks, between Arctic RV and Lynden Transport. The first driveway past Arctic RV (headed south) is the employee only entrance. The next driveway is for public parking. There are signs on the building indicating the way to our office.

3. I previously applied for one of the Change Out programs but was either denied or did not complete the program. Do I have to re-apply?: The programs have changed multiple times over the years. With each change in the program, the application also changes, meaning that you may have to fill out a new application depending on how long it has been since you last applied.

4. Can I replace my hydronic heater with a more efficient hydronic heater with this program?: No. There are currently no wood or coal burning hydronic heaters that meet the emissions requirements required by both our funding source and Borough Code for Change Outs. Any new solid fuel burning appliances (SFBAs) (ex: wood, coal, pellet burning appliances) must also be on the State of Alaska's approved list (click here). For further details please call the Borough Air Quality office at (907) 459-1005.

5. Does my old device have to be destroyed?: If participating in the replacement or removal program, yes. In order to ensure that the old devices turned in as part of these programs are never again used in our area, they must be destroyed.

6. What happens to the old devices?: The devices being replaced must be delivered to the Borough Air Quality Office. They are later taken to a recycling facility.

7. Are businesses and rental properties eligible for the program?: All properties in the PM2.5 Nonattainment Area of the Fairbanks North Star Borough are eligible for the various change out programs.

8. I rent my house. Can I, as the tenant, apply?: Only the legal property owners can apply for the programs. Applications must be signed by all of the legal property owners.

9. Can I submit my application by fax or email?

Yes. Application's can be submitted to our office the following ways:

Emailed to aqip@fnsb.gov
Mailed to 3175 Peger Road, Fairbanks, AK 99709
Dropped off either at the desk or in the drop box outside the Borough Air Quality office door at 3175 Peger Road
Faxed to (907) 459-1006

10. Do you recommend a particular vendor or heating appliance?: While we do not recommend or promote any particular device or dealer, all appliances installed through the various Change Out Programs are required to be installed by a Borough Listed Installer (click here for the list). Additionally, different buildings and lifestyles require different types of heating appliances. We recommend checking with local vendors to determine which appliance best suits your heating needs.

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Code Enforcement

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1. How can I view a code enforcement case file?

Simply submit a public records request form to view or receive copies of documents within code enforcement case files. There is no charge to view the file or be emailed copies of documents unless staff hours exceed five hours per request. A $0.25 per page (8.5 by 11 inch) charge will apply to physical copies once the total exceeds $5 per month, per person.

Documents

2. How do I file a complaint?: Learn about the process to file a complaint, or, go ahead and submit a Complaint Form (PDF).

3. How does the FNSB handle reported code violations?: Learn about the code enforcement process by visiting the Code Enforcement Process page.

4. If I think that a property owner is violating FNSB code, what should I do?: Learn about the procedure to submit a Complaint Form (PDF) by visiting the Code Enforcement Process page.

5. My neighbor keeps trespassing onto my property. What can I do?: This is a civil matter. If you are unable to reach an agreement with your neighbor, you may wish to contact the Alaska State Troopers, City Police, or a private attorney to pursue a restraining order or other civil means. For contact information, go to the emergency contacts section. Knowing where your property corners are located will assist with this process.

6. My neighbor's stuff or vegetation is crossing our shared property line. What can I do?

This is a civil matter. If you are unable to reach an agreement with your neighbor, you may wish to contact the Alaska State Troopers, City Police, or a private land-use attorney. For contact information, go to the emergency contacts section.

Property Corners

If you are not sure where your property corners are, Community Planning’s Platting Office is available to assist with finding any existing plats/subdivisions that show where property corners were placed historically. You may then be able to use a metal detector to find your corner marker. But, if that doesn’t work, you will need to hire a professional surveyor to physically locate existing. or place new, markers in the ground.

7. How do I call for an immediate fire or life/safety emergency?: For emergencies requiring medical, fire or police response, please call 911. The Code Enforcement Office does not consist of emergency responders. For less immediate concerns, please contact the Alaska State Troopers, City Police, or your local fire department. For contact information, go to the emergency contacts section.

8. My neighbor's pickup is parked on the road. Is that encroachment?

Encroachments are generally semi-permanent in nature and might include "buildings, billboards, walls, fences, driveways, earthworks, culverts, pipe, poles, towers, gates or ditches placed so as to obstruct or impair proper use." But, the most common inquiry about encroachments seems to involve vehicles. To determine if your neighbor’s pickup (or anything else) is an "encroachment," let’s walk through this together:

Does the alleged violation involve a "structure, object, operation, or material?" If yes, continue.
Is it occurring in, on, under or over a "public road" or dedicated "public area?" If yes, continue.
1. "Public road" means a highway, road, right-of-way, street, alley, bridge, walk, trail, tunnel or similar or related facility dedicated to public use. It does not include a private road or easement.
2. "Public area" means land dedicated to public use for a square, park, greenbelt or recreational area.
Is it placed in such a manner as to either:
1. "impair, impede or obstruct proper use of the public road or area" If yes, continue.
2. "affect drainage patterns that will impair, impede, or obstruct proper use?" If yes, continue.
Is it "within the traveled way" or "obstructing the public use" and it could not be considered a "minor temporary object?" If yes, then you have an encroachment and are ready to submit a Complaint Form (PDF).

If the encroachment is occurring on a road or within a road right-of-way inside a Road Service Area (RSA), your complaint form will be forwarded to Rural Services. If it is occurring outside of an RSA, then it will be processed by Code Enforcement.

9. What can I do about an abandoned vehicle at the end of my cul-de-sac?: If the road is within a Road Service Area (RSA), contact Fairbanks North Star Borough (FNSB) Rural Services. For abandoned vehicles on FNSB property (including roadways), contact FNSB Solid Waste. For vehicles on private property, contact the Alaska State Troopers.

10. What can I do about someone who has blocked off or is parking vehicles in a road right-of-way, trail easement, or private easement?

The answer to this question can get quite case-specific. But, the following is some generalized information that is intended to give some initial direction to get you started in the right direction:

If the alleged violation is occurring on a road or within a road right-of-way inside a Road Service Area (RSA), contact Rural Services. If it is occurring outside of an RSA or if the encroachments spilling into the road are connected to a "junkyard" (visit "What qualifies as a junkyard?"), contact Code Enforcement.
If the alleged violation is occurring in a trail easement, call the trails coordinator at 907-459-7401. If you are not sure whether or not a trail easement exists, call Subdivision Platting at 907-459-1260. When ready, submit a Complaint Form (PDF). Please note that existing trails may or may not be legally established across private property and the Fairbanks North Star Borough (FNSB) might not have jurisdiction.
If the alleged violation is occurring on a private easement, the FNSB has no jurisdiction.

11. What qualifies as a junkyard?

"Junk" means worn out, dismantled, inoperable or wrecked aircraft, vehicles or machinery or parts thereof, mobile homes or trailers, appliances or furniture, scrap building materials, metals, rubber, paper, plastic, or other scrap or discarded materials.

"Junkyard" means the use of more than 1,000 square feet of a lot or parcels under common ownership for a salvaging operation, including but not limited to the storage or sale of junk or the collection, dismantlement, storage, or salvage of junk. This definition does not include:

Any unlicensed or inoperative vehicles that are not dismantled, salvaged or otherwise in a state of disrepair and which are totally obscured from view from adjacent property at all times of the year by a sight-obscuring fence
Any unlicensed and operative vehicles which are used in the normal course of business on the property on which they are stored

12. When is a junkyard required to have an approved drainage plan?

Junkyards are required to make provisions to prevent any contamination of the domestic water supply or excessive surface run-off from the property into adjoining lands or streams." For automobile salvage yards, a drainage plan must be approved by the DEC "specifying the method of disposing of surface run-off from the site (FNSBC 18.96.130.C).

The DEC administers a permit that covers runoff from an "automobile salvage yard." So, if the junkyard is predominately automobiles, then the facility would need to apply for coverage under a Multi-Sector General Permit and develop a Stormwater Pollution Prevention Plan (SWPPP). Although there is no size threshold for the junkyard, it must be a business enterprise, not an individual with 20 cars on their home lot.

The SWPPP can be prepared by the operator and does not necessarily require hiring a professional. The DEC has a template for the operator to fill in and an EPA Manual that helps describe the process of assembling the SWPPP. If you are considering submitting a SWPPP, please look at the DEC website and then call the Stormwater Section of the Division of Water at 907-269-6283 for assistance through the process.

13. Where are junkyards permitted? Do they have to be screened?

Junkyards are permitted uses only in the General Use (GU-1), Light Industrial (LI), and Heavy Industrial (HI) zoning districts and only when they fully comply with the requirements listed under FNSBC 18.96.130. Section B requires junkyards to be "completely enclosed and obscured from the public view at all times by a sight-obscuring screen."

"Sight-obscuring screen" means a year-round shield of sufficient height and volume to block from sight one abutting or nearby structure or use from another. This may include, but is not limited to, densely planted vegetation, decorative fencing or earthen berms, or a combination thereof (FNSBC 18.04.010.B).

14. My neighbor has 10 dogs on 1 lot. Is that considered a kennel?

Yes, this would be considered a "minor kennel" so long as:

All dogs are on the same lots
At least five of them are six months of age and older
They are maintained out-of-doors or in unheated buildings

To see where minor kennels are allowed, visit "Where can I open a new dog (or cat) kennel?" The full definition of "kennels, minor" is included from FNSBC 18.04.010.B: Kennels, minor" means "a lot on which no fewer than five and no more than 24 dogs or cats, six months of age and older, are maintained out-of-doors or in unheated buildings.

15. Where can I open a new dog (or cat) kennel?

The FNSB Code (FNSBC) includes two size thresholds for kennels: minor and major.

"Kennels, minor" means "a lot on which no fewer than five and no more than 24 dogs or cats, six months of age and older, are maintained out-of-doors or in unheated buildings" (FNSBC 18.04.010.B). It is a permitted use only in the General Use (GU), Rural and Agricultural (RA) and Rural Farmstead (RF) zoning districts and is a conditional use in the Rural Estate (RE) zoning district. In the Rural Residential (RR) zoning district, it is a conditional use on lots of not less than 80,000 square feet in area.
"Kennels, major" means "a lot on which more than 24 dogs or cats, six months of age and older, are maintained out-of-doors, or in unheated buildings" (FNSBC 18.04.010.B). It is a permitted use only in the General Use (GU), Rural and Agricultural (RA) and Rural Farmstead (RF) zoning districts. In the Rural Estate (RE) zoning district, it is a prohibited use in RE-2 and a conditional use in RE-4 on lots of not less than 160,000 square feet in area.

For all other zoning districts, raising domestic or commercial livestock is a prohibited use.

16. Can I raise chickens, ducks, geese, bees, goats, etc. on my property?

"Domestic Livestock" means any quantity of farm animals raised and/or kept for personal use or for occasional competitive use (i.e. 4H, FFA, etc) (FNSBC 18.04.010.B). It is a permitted use only in the General Use (GU), Rural and Agricultural (RA), Rural Farmstead (RF) and Rural Estate (RE) zoning districts and is a conditional use in the Outdoor Recreational (OR) zoning district. In the Rural Residential (RR) zoning district, it is a permitted use for lots greater than 80,000 square feet in area or a conditional use on lots less than 80,000 square feet in area.

"Commercial livestock" means any quantity of farm animals kept with the intention of selling related goods and/or services (FNSBC 18.04.010.B). It is a permitted use only in the General Use (GU), Rural and Agricultural (RA) and Rural Farmstead (RF) zoning districts.

For all other zoning districts, raising domestic or commercial livestock is a prohibited use. Note: Livestock grazing is a conditional use in the Mineral Lands (ML) zoning district.

17. Do I need a building permit before starting construction?: Building permits are only required within the City of Fairbanks (phone: 907-459-6720) and City of North Pole (phone: 907-488-8593). Since the FNSB has not adopted a building code, building permits are not required in the Borough at-large outside of these two cities. However, a zoning permit may still be required whether within or outside of the city limits and, if commercial, you may still be required to get approval by the State Fire Marshal.

18. When is a zoning permit required?

You are required to obtain a zoning permit before any excavation, construction, relocation, or installation is started for a new use (FNSBC 18.104.080.B).

The only exceptions to this requirement are if the property is within a General Use (GU) zoning district (and outside of a special landscape area overlay zone) or if the lot is just being cleared or graded (FNSBC 18.104.080.B.1 and 2).

If within the GU zoning district, you may still opt to submit a zoning permit to establish a starting point for a use or the construction date for a structure. This could be helpful to affirm grandfather rights in the future. Please see FNSBC 18.84.020 for other uses within the GU zoning district that require a conditional use permit.

Please note that all commercial marijuana establishments require approval via a zoning permit or conditional use permit.

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Community Planning FAQs

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1. Who Maintains This Road?: Fairbanks Area Surface Transportation (FAST) Planning produced the following map to help users determine who the maintenance authority is on a given roadway.

2. What is my zoning?

To determine your zoning, please use the Fairbanks North Star Borough Zoning Identifier. You can click on the link here or find it near the bottom right corner of the community planning department’s webpage. When you have opened the Zoning Identifier you may enter either your address or business name or Parcel Account Number (PAN). Once you have located your property use the legend to determine what zoning district your property is in.

Now that you know what zoning district your property is in you can navigate to the Zoning Code of Ordinances using the link here or quick links found in the bottom right corner of the community planning webpage. Enter your zoning district into the search bar to learn more about the regulations that govern your property.

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Floodplain Management

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1. When are Floodplain Permits required?

Note: Existing development constructed after being mapped in the special flood hazard area (SFHA) is required to still have a floodplain permit and is in violation of the floodplain management regulations.

Before a person starts construction on any new or substantially improved structure:

Place any moveable structures such as a manufactured home
Alter or relocate any watercourse
Perform any other development within SFHA, manmade change to improved or unimproved real estate, including, but not limited to:
- Buildings or other structures
- Dredging
- Drilling operations
- Excavation
- Filing
- Grading
- Mining
- Paving
- Storage of equipment or materials
Excavate or remove material within 250 feet of the centerline of the Tanana Levee structure

2. What is a flood?: The National Flood Insurance Program (NFIP) defines a flood as a general and temporary condition of partial or complete inundation of normally dry land areas (at least 2 or more acres or 2 or more adjacent properties) from overflow of inland or tidal waters or from the unusual and rapid accumulation or runoff of surface waters from any source.

3. What are flood zones?: Flood zones are land areas identified by the Federal Emergency Management Agency (FEMA). Each flood zone describes that land area in terms of its risk of flooding. Everyone lives in a flood zone it’s just a question of whether you live in a low, moderate, or high-risk area.

4. What is a Special Flood Hazard Area (SFHA)?: Land areas that are at high risk for flooding are called SFHAs or floodplains. These areas are indicated on Flood Insurance Rate Maps (FIRMs) and are designated with an "A". In high-risk areas, there is at least a one in four chance of flooding during a 30-year mortgage. Properties in the SFHA with federally backed loans require flood insurance.

5. How can I find out my flood zone?: If you live in the Fairbanks North Star Borough (FNSB), you can call the Flood Plain Administrator in the Community Planning Department at (907) 459-1260.

6. How can I find out what my flood risk is?: Visit the FloodSmart website to find out what your flood risk is.

7. What is Base Flood Elevation (BFE)?: The BFE is the height of the base (one percent annual chance) flood, usually in feet, in relation to the National Geodetic Vertical Datum of 1929 (NGVD29), the North American Vertical Datum of 1988 (NAVD88), or other datum reference in the Flood Insurance Study (FIS) report, or average depth of the base flood, usually in feet, above the ground surface.

8. Is there a fee for a Floodplain Permit?: No, Fairbanks North Star Borough (FNSB) does not charge for a Floodplain Permit. We have 30 days to process Floodplain Permits.

9. What is a Flood Elevation Certificate (EC)?: An EC is an administrative tool of the National Flood Insurance Program (NFIP) which is used to provide elevation information necessary to ensure compliance with the community floodplain management ordinances, to determine the proper insurance premium rate, or support a request for a Letter of Map Amendment (LOMA).

10. What is a Certificate of Compliance?: The certificate is issued by the Fairbanks North Star Borough (FNSB) floodplain administrator pursuant to the requirements of FNSB 15.04.055 certifying that at the time of issuance, development described in the certificate was in compliance with the floodplain management requirements of the Fairbanks North Star Borough.

11. How do I obtain a Certificate of Compliance?

After you receive your Floodplain Permit and your project has been completed, you will submit a certificate of compliance application along with the required documentation certifying that your development complies with applicable requirements and standards set forth in Fairbanks North Star Borough (FNSB) Title 15 no later than 60 days after obtaining a finished construction elevation certificate or flood-proofing certificate, if required.

At a minimum, this will include an elevation certificate certifying the elevation of the lowest finished floor (including basement) of all new and substantially improved buildings; a report stating that the ability of the channel to adequately carry floodwater will be maintained at the same capacity as prior to alteration for watercourse alteration or relocation; a Zero Rise Certification for construction, fill or other development in a regulatory floodway.

12. What is a Letter of Map Amendment (LOMA)?: A LOMA is an official amendment, by letter, to an effective National Flood Insurance Program (NFIP) map for insurance purposes. A LOMA establishes a property’s location in relation to the Special Flood Hazard Area (SFHA). The letter becomes effective on the date sent.

13. How can I apply for a Letter of Map Amendment (LOMA)?: If you live in the Fairbanks North Star Borough (FNSB), you can call the floodplain administrator in the Community Planning Department at 907-459-1260. The property is required to have the floodplain permit and certificate of compliance certifying the property meets Title 15 regulations.

14. How long does it take to obtain a Letter of Map Amendment (LOMA), LOMR-F and LOMR?: Upon receipt of all required data a LOMA or LOMR-F, the Federal Emergency Management Agency (FEMA) issues a determination within 60 days. Upon receipt of all required data to support a LOMR, FEMA issues a determination within 90 days.

15. What is the National Flood Insurance Program (NFIP)?: The NFIP is managed by the Federal Emergency Management Agency (FEMA) and contains three components: flood insurance, floodplain management, and flood hazard mapping. Participation in the NFIP is determined by whether the community adopts and enforces floodplain management ordinances in exchange for the protection of federal flood insurance availability to its citizens.

16. Does my homeowner's insurance policy cover flooding?: No, flood damage is not typically covered by a homeowner’s insurance policy. A flood insurance policy covers surface water flooding (see "What is a flood?").

17. Is my flood insurance policy activated at the time of purchase?: No, there is a 30-day waiting period from the date of purchase before your policy goes into effect.

18. Can I get flood insurance if I'm renting a property?: Yes, because Fairbanks North Star Borough (FNSB) participates in the National Flood Insurance Program (NFIP) you can buy flood insurance to cover the contents of your home or business.

19. Does a 100-year flood occur once every 100 years on average?: The 100-year flood (base flood) is a climatic average, that is, there is a one percent chance a 100-year flood will happen in any given year. The base flood could occur more than once in a relatively short period of time.

20. What are the recurrence intervals (estimate of the likelihood of an event) and probabilities of occurrences?

Recurrence Interval (In Years)	Probably of Occurrence in Any Given Year	Percent Chance of Occurrence in Any Given Year	Annual Exceedance Percentage (AEP)
100	1 in 100	1	1
50	1 in 50	2	0.50
25	1 in 25	4	0.25
10	1 in 10	10	0.10
5	1 in 5	20	0.05
2	1 in 2	50	0.02

21. What is my chance of flooding over a 30 year mortgage?: Over a 30-year mortgage, there is a 26% chance you’ll have a 100-year flood (base flood).

22. A water pipe on the second floor burst causing a flood of water throughout my home. Is this a flood loss?: No, this is defined as a water loss and would not be covered under the National Flood Insurance Program (NFIP).

23. Is water seeping through the exterior of my home and flooding the inside a flood loss?: No, unless the National Flood Insurance Program (NFIP) definition of a flood is met (see "What is a flood?").

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Legal

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1. Can I obtain personal legal advice form the Borough Attorney’s Office?: No. The Borough Attorney is legally and ethically prohibited from representing individuals in private legal matters. The Borough Attorney’s Office only represents the Fairbanks North Star Borough as an entity and its officials and employees in the course and scope of their employment or official duties.

2. Who does the Borough Attorney work for?: The Borough Attorney works for the Fairbanks North Star Borough, as a government entity. She is appointed by the Mayor and confirmed by the Assembly. The authority and function of the Borough Attorney is set forth in Chapter 2.12, Fairbanks North Star Borough Code.

3. Can you recommend a lawyer?

No, as that could be construed as providing legal advice to someone who is not a client of the Borough Attorney’s Office. If you are in need of a lawyer, these agencies may be able to assist you with an attorney referral:

Lawyer Referral Service: (907) 272-0352 or toll free (800) 770-9999
Alaska Legal Services: (907) 452-5181 or toll free (800) 478-5401

4. What is the difference between the Borough Attorney and the District Attorney?: The Borough Attorney is employed by the Fairbanks North Star Borough, a local government entity. The District Attorney is an appointed official who investigates and prosecutes criminal activities on behalf of the State of Alaska. The District Attorney’s Office can be reached at (907) 451-5970.

5. How do I serve a summons and complaint on the Borough?

Pursuant to Alaska Rules of Civil Procedure, Rule 4(d)(9), the summons and complaint shall be delivered to the chief executive officer (Borough Mayor) or chief clerk (Borough Clerk).

6. Does your office handle landlord-tenant issues?

No. Landlord-tenant issues are private civil matters over which the Borough has no jurisdiction. For general questions, you may visit the Alaska Consumer Protection Unit of the Attorney General’s Office website.

7. Does your office prosecute traffic violations?: No. Please contact the agency that issued the citation or the court system if you have questions.

8. Where can I find information about child support?

You may contact:
Child Support Services Division
Anchorage Office
655 F Street
Anchorage, AK 99501-6699
Phone: 907-269-6900
Fax: 907-787-3220
Child Support Services Division Website

Mailing Address
550 W 7th Avenue
Suite 310
Anchorage, AK 99501-6699
Phone: 907-269-6900
Fax: 907-787-3220
Child Support Services Division Website

9. What do I do if I received a collection letter for library books from the Borough Attorney’s Office?

If you received a collection letter for library books:

Bring the missing items to the Noel Wien Library circulation desk, along with a copy of the collection letter you received;
Set up a payment plan by calling 907-459-1000 and asking for the legal department;
Pay the amount due by credit card by calling:
Fairbanks North Star Borough
Treasury and Budget Division
907-459-1441
Pay the amount due in person at:
Fairbanks North Star Borough
Treasury and Budget Division
907 Terminal Street
Fairbanks, AK 99701
Pay the amount due by U.S. Mail (cashier’s checks only) to:
Fairbanks North Star Borough
Treasury and Budget Division
P.O. Box 71267
Fairbanks, AK 99707-1267

10. What do I do if I received a collection letter for EMS charges from the Borough Attorney's Office?

If you received a collection letter for EMS charges:

Set up a payment plan by calling 907-459-1000 and asking for the legal department.
Pay the amount due by credit card by calling:
Fairbanks North Star Borough
Treasury and Budget Division
907-459-1441
Pay the amount due in person at:
Fairbanks North Star Borough
Treasury and Budget Division
907 Terminal Street
Fairbanks, Alaska 99701
Pay the amount due by U.S. Mail (cashier’s checks only) to:
Fairbanks North Star Borough
Treasury and Budget Division
P.O. Box 71267
Fairbanks, Alaska 99707-1267

If you believe your insurance should have covered all or part of the EMS charges, please contact Systems Design at 1-800-585-5242.

11. Where can I find information regarding small claims court?

You may contact:
Fairbanks Trial Court
101 Lacey Street
Fairbanks, AK 99701
Phone: 907-452-9277

View the Alaska Small Claims Handbook (PDF) form more information.

12. Why was my PFD garnished?: If a judgment is entered against you, the Fairbanks North Star Borough can garnish up to 80% of your Permanent Fund Dividend (PFD) each year until the judgment is satisfied. You can review garnishments by going to the myPFD website, which will provide you with a case number. Your case information is available at Courtview Public Access Website Alaska Court System. If you have further questions or dispute the garnishment, you can call 907-459-1000 and ask for the legal department.

13. Who do I call to report a possible crime?

Reports or complaints concerning any violation of State law occurring in the Fairbanks North Star Borough should be made to the Fairbanks Police Department at 907-450-6500, the North Police Department at 907-488-6902, or the Alaska State Troopers at 907-451-5100. If the matter is an emergency, call 911.

14. Who do I call to report a Fairbanks North Star Borough Code violation?

Reports or complaints concerning violations of the Fairbanks North Star Borough Code should be made to the Code Enforcement Division of the Department of Community Planning at 907-459-1260. If it is an Animal Control matter, please contact the Division of Animal Control at 907-459-1451.

View the Complaint Form (PDF).

15. Can I review or obtain copies of public records maintained by the Fairbanks North Star Borough?: To review or obtain copies of public records, please fill out a Public Records Request Form (PDF) and send it to the appropriate Borough department.

16. What do I do if I received a citation from the Fairbanks North Star Borough?

You may contact:
Fairbanks Trial Court
101 Lacey Street
Fairbanks, AK 99701
Phone: 907-452-9277

To pay your citation online, go to Courtview Public Access Website Alaska Court System and search for your case (either by case number, name, or citation number). Select the green Pay icon and follow the instructions to complete the payment.

Other Payment Methods

If a default judgment was entered against you, you can pay the amount due in person at the Fairbanks North Star Borough, Treasury and Budget Division located at:
907 Terminal Street
Fairbanks, AK 99701

You may also pay the amount due by U.S. Mail (cashier’s checks only) to Fairbanks North Star Borough
Treasury and Budget Division
P.O. Box 71267
Fairbanks, AK 99707-1267

Additional Information

Frequently Asked Questions regarding citations are available at Alaska Court System Self-Help Services.

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P&R-Carlson Center FAQs

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1. Will this plan require the Borough to increase taxes?: NO. Although this plan will be subsidized by the Borough it will not require the Borough to increase taxes.

2. Will there still be concerts, expos, and large events held at the Carlson Center?: Yes! We have already begun working with KO Productions to discuss their expos and how they would fit into our schedules. This facility works when it has support of local businesses and organizations.

3. Will there be more opportunities for other activities and events other than the ones currently being spoken about?: We hope that this facility will only continue to grow. This first year will be about getting things moving in the right direction. Then we hope to look at additional activities as space becomes available.

4. How does this new operating plan address what the public asked for during the recent Carlson Center planning process?

The Community asked for a facility that allowed for more access. This plan opens the facility on a daily basis for the following activities, with additional opportunities to grow:

Community Hockey
Soccer
Other sporting activities
An indoor Playzone for younger children
Family programming
Teen drop-ins
Facility rentals
Expos
Concerts

5. Will UAF Hockey be back next Fall?: You bet! GO NANOOKS!

6. Will prices for events cost more?: Pricing will be in line with other Borough facilities for rentals, birthday parties, and drop-in rates. This means in most ways facility costs to the Community will be affordable.

7. Will we be able to walk in the Carlson Center during the winter?: At this time all walking will continue to be offered at the Big Dipper.

8. Can my day care rent out space to let our kids run around in the winter?: Rentals will be offered according to availability. Contact the Riverside Division Office for scheduling the facility or go to the Parks & Rec website to learn about how to make a reservation online.

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P&R-Pioneer Park FAQs

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1. Is there an Admission Fee to enter Pioneer Park?: There is no admission fee to enter Pioneer Park. Feel free to come to the Park and experience a self-guided tour of our artifacts, buildings and grounds! You can also enjoy the playground and Bear Art Gallery at no cost! Some museums and activities charge a nominal fee.

2. What are the hours at Pioneer Park?

During the Summer season (Memorial Day weekend in May through Labor Day in September) Pioneer Park is open seven days per week from 12:00 pm - 8:00 pm, and offers picnic shelter rentals, shops featuring local artisans, restaurants, museums and community events.

The Alaska Salmon Bake is open daily during the Summer season from 5:00 pm - 9:00 pm for dinner and the Palace Theater offers a daily show at 8:15 pm.

Winter season hours are daily from 6:00 am - midnight and provides the opportunity for self-guided tours of artifacts, buildings and grounds as well as special events.

3. Can I bring my pet to Pioneer Park?: Yes, leashed pets are welcome at Pioneer Park! We ask that you clean up after your pet by using the Park provided bags deposited into the designated disposal recepticals!

4. Does Pioneer Park offer RV Camping?

Self contained recreational vehicles are welcome at Pioneer Park in the designated parking areas at a cost of $12.00 per night. Camping is dry camping only as there are no hookups (sewer, electric etc.) available.

A potable water station is available during the Summer season (May-September) at no cost.

No advance reservations accepted-all use is on a first come first serve basis.

Payment can be made on site via the fee payment posts on the East and West end of the main parking lot by using cash into the provided fee payment envelope deposited into the fee payment post or online using a credit/debit card by selecting the number of nights you would like to pay and entering your card information.

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P&R-Pioneer Park Playground FAQs

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1. I don't see swings in the design. Will there be swings?: Although the swings are not shown in the current design they will be there! The existing swings will remain near the pre-school aged area and when completed will be located by the fish. We also expect to install some additional swings that are for older kids but we are not sure where they will go until the construction designs are created. We still need to look at some distances to meet applicable swing safety standards.

2. In the past I have felt like there wasn't enough seating around the Playground.: We at Pioneer Park agree about the need for playground seating! Although it is not directly in the design, we expect that once the Playground is constructed you will find plenty of seating for all. Since this will also be a winter site with ice skating, we want to have many places available for folks to put their skates on, or just sit to enjoy the Park!

3. How will the ice be created on the pathways for winter ice skating?: The idea is to use the same process as is currently used for the skating loop at Tanana Lakes. We will let snow build up on the pathway and pack it down/smooth it out with one of our skid steer loaders. Then we will bring the Zamboni from the Big Dipper or the Carlson Center and begin creating ice. Pioneer Park staff will maintain the ice during the Winter. This process is one that Parks and Recreation staff is efficient at completing.

4. How much will the playground cost?: Until we receive the construction documents we cannot fully calculate the costs. What we do know, is that the FNSB Assembly has the Playground at Pioneer Park on the Capital Improvement Plans for $2.5 million. We expect it to have additional costs that we are working to meet through grants, sponsorships, and additional sources.

5. Where is the project in the process and what is the timeline for it to be finished?: Right now we are only in the very beginning stages of the project. The FNSB Assembly has the Playground at Pioneer Park on the Capital Improvement Plan schedule for a couple of years from now. This is the conceptual design and the first step in a multi-year process. We still have a construction design to create, funding to officially approve, as well as grants and sponsorships to collect. So we still have work ahead of us!

6. Can I buy some of the playground pieces that will be removed from the old playground?: Once the construction project begins, we will evaluate the existing playground pieces to see if they are still supported by their manufacturers. This will be done to see if they are able to be removed and reused to accentuate the overall design. This includes pieces like the pre-school aged train piece, and the climbing rope piece. At this point non of the current play pieces are for sale.

7. What kind of safety measures are looked at in this project?: Staff at Pioneer Park as well as the Parks and Recreation Department, are trained as Certified Playground Safety Inspectors through the National Recreation and Parks Association. Also, the design looks at upholding International American Society for Testing and Materials (ASTM) standards for playgrounds and their equipment.

8. How can I donate?: In the future, this project will be accepting donations, recommendations for potential sponsors and grants. The methods to make this happen are in process and we expect options to be available soon. Check back at this web page for details!

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Service Areas

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1. What is a service area?: A "service area" is a geographic area of the borough designated by ordinance, in accordance with Fairbanks North Star Borough 1.12.150 and Alaska Statute 29.35, within which the borough provides a service not otherwise provided.

2. How do I find out if I am in a road service area?

Search by road name: FIND YOUR SERVICE AREA
By phone: call the Rural Services Office at 907-459-1223

3. Why isn’t my road maintained? I pay taxes.: Not all taxes are created equal; The Fairbanks North Star Borough is a second-class borough and, therefore, does not have area-wide road powers. Only an area that has elected to allow the borough to collect additional taxes for special services is able to maintain its roads.

4. Why can’t I push snow from my driveway into the road?: Title 12 of the Fairbanks North Star Borough Code of Ordinances, Protection of Public Roads and Areas, specifically prohibits encroachments of the road and the road right-of-way. The practice of moving snow to the road is considered an encroachment because it may create hazards for road users and the hardened snow berms interfere with the snow removal contractors operations.. An encroachment exists when snow is placed on a service area road by a resident, or when vehicles are parked or abandoned on a service area road.

5. Can I park my vehicles on the street or cul-de-sac?: Title 12 of the Fairbanks North Star Borough Code of Ordinances, Protection of Public Roads and Areas, specifically prohibits encroachments of the road and the road right-of-way. An encroachment exists when snow is placed on a service area road by a resident or when vehicles are parked or abandoned on a service area road. Vehicles that are parked or abandoned on a service area road may be removed by Fairbanks North Star Borough upon request of the commission. Rural Services will post the vehicle to warn a resident of an impending tow.

6. Who maintains my road?

This is a frequently asked question by residents new to the Fairbanks North Star Borough, or by residents moving outside of a city to borough jurisdiction.

On January 1, 1964, Fairbanks North Star Borough (FNSB) was incorporated as a second class borough. A second class borough does not have area-wide powers by Alaska Statute (AS) 29.35.490, however, may establish service areas if a majority of residents living in the area vote to do so in a special service area election. Without area-wide road powers, the borough may only collect taxes for road maintenance if voted to do so by the residents in the area.

Service Areas

FNSB has the following service areas:

1 sewage disposal service area
1 street light service area
5 fire service areas
103 road service areas

A list of FNSB service areas can be found in chapter 14.08 of the FNSB Code of Ordinances.

7. Why isn’t my road as good as the roads in other service areas?: Each service area determines the level of service they are willing to support by voting on a funding level. Tax caps exist in each service area, so additional funds for road maintenance are not available without a majority vote of the residents of the area.

8. What is the role of road service area commissioners?

Road service area commissioners are responsible for the day-to-day maintenance operations within the service area boundaries. Fairbanks North Star Borough has a total of 426 commission seats for road/sewer/street light service areas. Here are examples of some of their duties:

Commissioners are the first line of communication for residents in the service area.
Commissioners call the contractor for routine maintenance items.
During the first and third quarters of the calendar year, commissioners are required to have a meeting that is open to the public. Meeting notices can be found in the Borough news section of the Fairbanks Daily News-Miner on Tuesdays and Fridays.
Commissioners take the responsibility to report damaged or missing signs, and encroachments when they see people are working without permits in place.
Commissioners prepare an annual budget to submit for the next fiscal year.
Commissioners assess roads annually, identify problem areas, and decide on the priority of work items, based on the budget.
Each commission submits a long and short-term plan on an annual basis during the budget process.

9. If I am in a road service area, what can I do to help?

As a resident of the service area:

Know your property corners. On one side of the marker is your property. The other side is the public road right-of-way.
Do not plant trees, or install anything else that will interfere with road maintenance in the right-of-way. Do not push snow onto the right-of-way, across the street or into the street.
If you modify your driveway or have to replace utilities by digging into the right-of-way, contact the Rural Services Division about permit requirements: the permit cost is double if purchased post construction.
Keep your driveway culvert clear for spring runoff.
To avoid making ruts on a wet gravel road, try not to drive in the same wheel path as the previous drivers.
For gravel roads, the faster you drive, the more dust is created. The dust is the fine binding material that keeps the gravel in place.
Stay informed: find out who your commissioners are, and attend service area meetings when possible.

10. What are the qualifications for becoming a road service area commissioner?

To be considered for appointment by the mayor for a road service area, you must meet the following requirements:

Must be a qualified Alaska Voter
Own property within the service area boundary
Fill out the Road Service Area Commissioner Application, then sign and date it
Submit the form to Rural Services
If appointed, will not serve as a voting commissioner on more than three road service areas

11. What are the qualifications for becoming a non-road service area commissioner?

To be considered for appointment by the mayor for a road service area, you must meet the following requirements:

Must be a qualified Alaska Voter
Own property within the service area boundary
Fill out the Non-Road Service Area Commissioner Application, then sign and date it
Submit the form to Rural Services
If appointed, will not serve as a voting commissioner on more than three road service areas

12. What is required after I have applied to be a commissioner?

If you meet the qualifications, your application will be processed for review by the mayor.
If recommended for appointment by the mayor, the appointments must be confirmed by the Assembly.
Once confirmed by the Assembly, a letter will be sent to the applicant with the instructions to have your appointment completed by going to the Clerk’s Office (located at 907 Terminal Street, first floor).
At the Clerk’s Office, you will be required to perform an oath of office. You have 30 days after the appointment is confirmed to perform your oath of office or your appointment is voided and will need to reapply.

13. What is the role of the Rural Services Division?

Provides engineering, technical and administrative support for road service area commissioners
Provides administration of approximately 107 service area contracts for over 485 miles of service area roads in addition to one street light district and one sewer district
Assists commissioners with issues that may arise with performing the duties of a road service commissioner
Issues permits for excavations within the right-of-way of service area roads
Maintains databases of:
- Assembly Road Service Area Committee (ARSAC) members
- Budgets
- Chairpersons
- Current mill levy rates
- Current service area commissioners
- Current service area contract pay items.
- Roads maintained
- Other financial information
Maintains all service area traffic regulation devices
Works with Clerk’s Office for commission appointments and special elections for service areas, such as tax cap elections and service area boundary change elections
Acts on reported encroachments within the public right-of-way in service areas
Provides training opportunities for commissioners to learn about the basics of road maintenance, working with contractors, budgeting, and planning

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Street Addressing

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1. Why are accurate addresses important?: If you ever call 911, the operator is trained to verbally confirm and verify the phone number and address for every call received. This is the way a 911 call should work, but if a young child or an out of town visitor is calling they may not know your correct address. For this reason, the E911 system must have the correct assigned physical address associated with your phone number.

2. Can I have more than one physical address on a property?: Yes, if you have independent businesses or residences with separate phone lines, separate addresses are recommended.

3. How are addresses assigned?: The Street Name in your physical address is the last Named Street that you drive on before you turn onto your driveway. Each officially recognized FNSB road (whether public or private) has an assigned Address Number range. Your Address Number is based on where your driveway accesses a Named Road.

4. My house isn't built yet, can I get an address?: You are encouraged to apply for a new address as soon as you know how you will access your property. In the case of proposed construction, the address number will be assigned based on the owner’s site plan of the proposed structure and driveway.

5. How accurate does my site plan have to be?: Not as accurate as a survey, generally things should be located +/- 5 feet or so. The important features to show are your lot lines, your proposed construction, and the proposed location of your driveway. If a Zoning Permit Application is required for your construction you can combine the free Zoning Permit Application (PDF) with an Address Request (PDF) (see the Address Locator help screen for instructions on how to print a map to submit with your address request).

6. I put in a new driveway, should I get a new address? What does that cost?: If road access to a structure changes significantly (e.g., driveway access is constructed off a different named road) or access moves significantly, then the owner must contact the FNSB and request an address correction. The address correction is free and the FNSB also will send an update on the address to the phone companies, the United States Postal Service (USPS), Golden Valley Electric Association (GVEA), and the E911 dispatch center.

7. I need an address for electrical and/or phone service but my house is being built in a subdivision with a plat that has not been finalized. Can I get an address?: Because addresses can be assigned only based on an officially named thoroughfare, and road names and locations are official only after the final plat is recorded, we can not assign addresses based off road names in preliminary plats. In the case of an existing structure on a plat that has not been finalized, we will attempt to address the location based on existing roads, but the address will most likely change when the plat is finalized. In general, any plat or re-plat which names or renames roads will require addresses to change.

8. How do I obtain a new street address?: Addresses are issued for a property based upon the proposed location of the driveway and structure on the property. Once you have a good idea where these items will be located, you should visit the Address Locator to create a simple site plan (map) of your property, or visit the addressing coordinator at the Community Planning Department at 907 Terminal Street, Fairbanks. If you have questions about addressing, please email us at or call 907-459-1260.

9. There is some confusion on my street address. How can I verify my street address?: You can report address discrepancies from the Address Locator and the addressing coordinator will contact you to verify a proper address for your property. If you prefer talking to a human, visit the addressing coordinator in the Community Planning Department, 907 Terminal Street, Fairbanks, or call us at 907-459-1260.

10. How do I post my address?

Here are some guidelines for posting your address so that emergency responders (and your friends!) can find you:

Large Numbers

Post your numbers so they are large enough to be seen easily from the road. A minimum number height of 2.5 inches is required-but larger numbers may be required, depending on how far they are from the roadway. Address number signs are available for free from the FNSB; call the addressing coordinator at 907-459-1260 or visit Community Planning at 907 Terminal Street.

Near the Road

If the building is not clearly visible from the road, post numbers closer to the road near the driveway entrance, high enough so they won’t be covered by snow.

Visible from All Directions

Post your numbers as many times as necessary so your address is visible from all directions traffic may approach.

On Shared Driveways

If the driveway serves more than one address number, post all numbers at the driveway entrance, and also post the appropriate number at each driveway fork and on the specific building to which it is assigned.

Free of Snow & Ice

Keep snow and ice cleared away from your numbers. Remove snow, break off icicles or hanging roof ice to ensure your numbers are visible.

Visible in the Dark

Illuminate your numbers when dark outside- use reflective painted numbers, or use a porch light, a nearby street light, a directed spotlight, or purchase electrically-illuminated numbers.

Clear Vegetation

Trim bushes and trees to keep numbers visible

Clear Visual Obstructions

Be sure to move the following items out from in front of your numbers:

Flags
Hanging flower baskets
Parked vehicles
Tarps
Windsocks
Woodpiles

During Construction

If you remove your numbers due to construction or painting of your building, temporarily post your numbers elsewhere, making sure they’re still visible from the road.

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Subdivision Platting

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1. Are there easements on my land?: If your property is within a platted subdivision, the recorded plat will show easements, but there may be other easements as well. A title search of your property would indicate any easements that encumber your land. The State Recorder’s website is also a good resource.

2. I think my neighbor's house might be enroaching on my lot. What can I do?: We recommend you hire a licensed surveyor for an "as-built" to determine if the encroachment actually exists. Our geographic information system (GIS) aerial images are for informational purposes, and should not be used as a replacement for an accurate survey.

3. My property is within a flood hazard area. How does the affect my subdivision plan?: Any subdivision development within a flood hazard area must comply with federal regulations and Fairbanks North Star Borough (FNSB) Title 15. A subdivision plat within a flood hazard area must also provide the appropriate base flood elevation (BFE) and benchmarks.

4. Do zoning regulations affect my land if I want to subdivide?: Yes, any proposed subdivision lots must meet the minimum lot size requirements imposed by zoning ordinance.

5. How do I know if I can subdivide my land?: Come to the Community Planning counter on the 2nd floor of the Juanita Helms Administrative Center and ask for a platting officer. You can also call 907-459-1260 or email us.

6. Who are the licensed surveyors that can help me subdivide my land?: View the Area Surveyors (PDF) to find licensed surveyors who can help subdivide your land.

7. My land might contain wetlands and I want to subdivide. Will that be a problem?: Your land may be within wetlands that are regulated under Section 404 of the Clean Water Act. In that case, a U.S. Army Corps of Engineers permit may be required to place fill or dredge in that area.

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Tax Bill & Payment Information

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1. What is real property?: Real property means land and improvements, all possessory rights and privileges appurtenant to the property, and includes personal property affixed to the land or improvements (AS 29.71.800).

2. When should I expect to receive a bill for real property taxes?: Real Property Tax Bills and Mortgage Notices are prepared and mailed by the Fairbanks North Star Borough, Treasury and Budget Division on or before July 1st of each year.

3. When are real property taxes due?: You have the option of paying the taxes in full upon receipt of the tax bill on July 1st. The first half installment is due on the first business day in September. The second half installment is due on the first business day in November.

4. What should I do if I do not receive a real property tax bill or if I have lost my bill/notice?: You can view your account information via the Property Database Search Pages or you can call the Treasury and Budget Division at 907-459-1441. For payments made after the due dates, please call the Treasury and Budget Division for the correct amount.

5. Can I pay my real property taxes via internet or phone?

Yes, the Fairbanks North Star Borough offers electronic payment via credit card and e-check. The Borough offers these forms of electronic payment options to provide additional choice and convenience to customers making payment on real property taxes. If using either one of these methods be sure you have your parcel account number(s) (PAN) and the amount you are paying available to complete the transaction.

Credit Card Payments

The credit card payment option will charge the taxpayer a third party convenience fee of approximately 2.5% of the amount paid and will be available through the internet or by phone. If you wish to pay by credit card by phone, you will need to call 800-272-9829 and enter Jurisdiction Code 1206 when prompted.

E-Check Payments

E-check is also available through a third party and subject to a $1.50 convenience fee. Please note that e-checks are not an acceptable form of "guaranteed funds" for tax foreclosure properties.

6. Who do I make my check payable to? What address do I use?

Make checks, money orders, cashier checks, or traveler’s checks payable to
Fairbanks North Star Borough (FNSB)
P.O. Box 71320
Fairbanks, AK 99707

Note: Please provide a payment stub or parcel account number (PAN) when making payment to ensure payment is applied to the proper account.

7. What are the penalty and interest rates if I do not pay my property taxes timely?: If your property taxes are delinquent you will be charged up to a 5% penalty and an annual simple interest rate of 8% on the taxes due. If a delinquency continues beyond the normal collection period, your tax account could incur additional fees such as advertising fees, legal fees, and administration costs.

8. What is the latest time I can make my payment for real property taxes and still be considered timely?: Confirmation from website dated by 11:45 pm. AST on or before the due date. Envelope postmarked by the U.S. Post Office by 11:59 pm on or before the due date. Cash register receipt/Treasury date stamp received in person by 5 pm on or before the due date. Note: If the due date falls on a weekend or holiday, the due date is the next business day.

9. What constitutes a valid receipt for payment of my real property taxes?

The confirmation from the Official Payments Corporation website if you paid by credit card
Your canceled check if you paid by mail or used the dropbox
The cash register receipt if you paid in person at the customer service counter

10. If an appeal has been filed but is not finalized by the first and/or second half due date, do the taxes have to be paid?: Real property taxes are due and payable as billed even if you have filed an appeal on the assessed value of your property. A refund will be made, if appropriate, after the resolution of your appeal.

11. Can payments be made on real property taxes after the due dates?: Yes, payments may be made after the due date, however the amount will increase as additional interest, penalty or delinquent/foreclosure fees accrue.

12. Can next year's real property taxes be paid?: Yes, but the exact amount will not be known until after the Borough Assembly has established the mill levy for that year.

13. If my taxes are over paid how do I receive a refund?: Credit balances are automatically refunded for all real property tax account refunds. Process time will vary due to the volume of overpayments. If you would like your overpayment applied to the next year’s taxes or to another tax account, you can fax a letter requesting the transfer to 907-459-1449 or send an email to the Tax Office.

14. How do I know if my mortgage company has received the tax information for my account(s)?: Taxpayers who have arranged for their payments to be made through their mortgage company will receive a Tax Notice rather than a Tax Bill. It is the property owner’s responsibility to ensure their mortgage company pays their taxes timely each year. Escrow contracts are between the property owner and the mortgage company. The Borough is not responsible for ensuring your bank pays, however you may call our office or check online (the Property Database Search Pages) to see if your taxes have been paid.

15. How do I change my mailing address on my account(s)?

Address changes are processed by the Borough Assessor’s Office at
907 Terminal Street
Fairbanks, AK 99701

You can also call 907-459-1429 or fax a request to 907-459-1416.

16. How do I apply for a senior citizen or disabled veteran exemption?

Applications, procedures, and guidelines are available in the Borough Assessor’s Office at:
907 Terminal Street
Fairbanks, AK 99701

You may also call 907-459-1429.

17. Are real property taxes billed on a calendar year or some other basis?: Real property taxes are billed on a calendar year basis (January through December).

18. What if you refuse to pay the tax levied?: The Borough places a lien against your property for the amount of taxes owed. The lien includes any interest, penalties, and administrative costs charged due to lack of payment.

19. What is a lien?: A lien is a judgment against the property that can be collected by foreclosure and sale of the property.

20. When will my property be foreclosed on if I am delinquent on my real property taxes?: Foreclosure properties will be either sold at public auction or retained for a public purpose. For more information on the tax foreclosure process, tax liens, and tax-deeded property, visit Tax Foreclosure Information or contact Tax Foreclosure in the Treasury and Budget Division at 907-459-1240.

21. How will my account be affected if my check does not clear my bank?: Payment will be reversed off of the account back to the effective date of the payment. The tax billing system will automatically apply any penalty, interest, and costs as if the payment was never made. An additional $30 will be added for the returned check fee.

22. What should I do if I recently sold my property, but I am still getting the tax bill?: Call the Borough Assessors’ Office at 907-459-1429 for all ownership and address changes.

23. Why should I pay penalty and interest on a late payment when I never received by tax bill?: It is the property owner’s responsibility to ensure their taxes are paid timely each year. Failure to receive a tax bill does not relieve the taxpayer of responsibility for timely payment or constitute cause for cancellation.

24. Who do you ask for more information?

For additional assessing information call 907-459-1428. For additional tax information call 907-459-1441. Questions unable to be answered by local officials may be directed to the Department of Community and Economic Development, Office of the State Assessor at the following address
State Assessor DCED/DCBD
550 W 7th Avenue
Suite 1790
Anchorage, AK 99501

Call the Department of Community and Economic Development, Office of the State Assessor at 907-269-4605.

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Transportation Complaint Procedures

Show All Answers

1. How do you file a complaint?

You can call us at 907-459-1196, download and use our Americans with Disabilities Act (ADA) Complaint Form (PDF) or request a copy of the form by writing or phoning Fairbanks North Star Borough Transportation Department:
3175 Peger Road
Fairbanks, AK 99709

What to Include

You may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:

Your name, address, and telephone number. (See Question 1 of the complaint form.)
How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11 of the complaint form.)

Submit Your Complaint

Please submit your complaint form to:
Metropolitan Area Commuter System (MACS) Transportation Department
Transportation Director
3175 Peger Road
Fairbanks, AK 99709

2. Do you need complaint assistance?: If you are unable to complete a written complaint due to a disability or if the information is needed in another language we can assist you. Please email the Transportation Department or call the department at 907-459-1196.

3. How will your complaint be handled?

Metropolitan Area Commuter System (MACS) Transportation investigates complaints received no more than 180 days after the alleged incident. MACS Transportation will process complaints that are complete. Once a completed complaint is received, MACS Transportation will review it to determine if MACS Transportation has jurisdiction.

Investigation

MACS Transportation will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, MACS Transportation may contact you. Unless a longer period is specified by MACS Transportation you will have ten days from the date of the request to send the requested information. If the requested information is not received, MACS Transportation may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.

After the Investigation

After an investigation is complete, MACS Transportation will send you a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If you disagree with MACS Transportation determination, you may request reconsideration by submitting a request in writing to Fairbanks North Star Borough Human Resources Director within seven days after the date of the MACS Transportation letter, stating with specificity the basis for the reconsideration. The director will notify you of the decision either to accept or reject the request for reconsideration within ten days. In cases where reconsideration is granted, the director will issue a determination letter to the complainant upon completion of the reconsideration review.

4. Do I have other options for filing a complaint?: We encourage that you file the complaint with us. However, you may file a complaint with Alaska Community Transit or the Federal Transit Administration:
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590

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